Refund Policy

At Elev, we are committed to delivering premium products and exceptional service. If for any reason you're not completely satisfied with your purchase, we're here to help.

Refund Eligibility

• Refunds are accepted within 7 days of delivery.

• To be eligible for a refund, the item must be:

  • Unused and in its original condition

  • In the original packaging with all accessories and tags intact

• Proof of purchase (order number or invoice) is required.

Non-Refundable Items

• Opened or used products

• Items purchased on sale or through promotional offers

• Customized or limited-edition items

How to Request a Refund

1. Email us at support@elev.ae with your order number and reason for the return.

2. Once approved, we’ll provide return instructions.

3. After receiving and inspecting the returned item, we will notify you of the refund status.

4. Approved refunds will be processed within 7-10 business days to your original payment method.

Shipping Costs

• Original shipping fees are non-refundable.

• Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.